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Frequently Asked Support Questions

How . . . . .
Finance
How long will it take to have my parked invoice approved?
How will I know if my invoice is not approved?
How do I change the cost assignment of an existing asset (University)?
How do I retire an Asset?
How do I bill from one JHHS entity to another, for example, a billing between Bayview and Johns Hopkins Hospital?
How do I post a cost transfer between divisions or departments within the university?
How do I post cost transfers for my service center?
How do get my Service Center (Internal Service Provider) added to the list?
How do I find my new cost center and other pertinent information, when I have my old cost centers or area org?
How do I find my new accounts and codes, when I have my old expense and revenue accounts/object codes?
How do I create journal entries via a spreadsheet upload?
How do I make an accrual journal entry?
How do I make a recurring journal entry?
How do I make a manual journal entry?
How do I find and display a document that I posted?
How do I display a GL account balance?
How can I display the Chart of Accounts?
How can I display a Special Ledger document?
How do I correct a journal entry posting error?
How do I display the posting period on the journal entry screen?
How do I display the document type on the journal entry screen?
How do I request/change Finance, Projects or Sponsored Related Master Data?
How do I need to create a Project Manager (Responsible Person)?
How do I create a Project Requester Person or Department (Applicant)?
How do I create a Project Physical Location?
How do I create a new project for a JHHS affiliate?
How do I create a new project that is multi-funded & crossing legal entities?
How do I create a Customer?
How do I create a Parked Invoice?
How do I change a Petty Cash Till?
How do I close a Petty Cash Till?
General
How do I remove the Mac OS Gui?
How do I access the system?
How do I get access to a BW report that requires security by cost center / internal order?
How do I know if the SAP GUI has been installed on my computer ?
How do I get a new role?
How do new employees or employees who have been assigned a new role get training?
How can I find out what is on the list for break-fixes, parking lot items and reported issues? By when will these issues be fixed?
How do I assign a substitute approver in R/3?
Human Resources
How is the Human Resources Shared Services (HRSS) organization structured for responding to user needs?
How can users keep current with cutoff dates by pay cycle communicated by Payroll Shared Services (PRSS)?
How do I get employee address labels?
How would retroactive changes be entered if it affects 2006? Will display only transactions be available in current systems after Jan 1?
How and when will employees obtain the necessary data values to correctly complete the required ISR data fields for go-live?
How does someone know to perform the Position Attribute Change ISR following the Position Maintain ISR?
Performance Reporting
How do I access financial reports for my Business Area?
How do I determine whether vendor invoices have been paid?
Sponsored Projects
How do I become a Report/Billing Approver for an Award
Supply Chain
How will I know the new accounting information to use in my shopping Cart?
How do I know who needs to approve my shopping cart?
How would we use the system for booking international airlines when my staff gives me just two or three days to leave and return and depending on costs?
How are partial payments handled for a P.O. Invoice and for an Online Payment request?
How do we order from the Core Store?
How many catalogs are in the JHHS hosted catalog?
How do I handle unexpected costs (i.e. haz mat, tank rental by day, extra quantity, breakage, freight, etc)?
How will the bidding process work for items and services that are over $ 5,000?
How will areas that use Internal Orders instead of Cost Centers be indicated in the shopping cart?
How do I print a shopping cart?
How do I now do what was previously known as a "DCPO"?
How do you know if you should use an "ECPO" or an "LVPO" if all your PO's are less than $ 2,500?
How do I correct a confirmation?
How does a JHU employee order from the Hospital Pharmacy?
How do I see my Open POs?
How do I see my open STOs from the MDC?
How do I see my requisitions created after MRP?
How can I differentiate External requisitions from MDC requisitions?
How can I convert an MDC requisition into an STO?
How can I change or delete line items from an STO (MDC Order)?
How can I change or delete line items from External POs (21XXXXXXXX OR 20XXXXXXXX POs)?
How can I track Goods movement for any material for a specific time period?
How can I track goods which are in transit and have not yet been received at the requesting plant?
How can I reprint a material document?
How can I print Cycle count (physical inventory) documents?
How do I change the Min/Max in the Material master record?
How can I activate Stock item or External procurement in Material master?
How do you know which materials have been killed on a pick ticket?
How do I see the document flow of a delivery?
How do I assign deliveries for the pickers to pick?
How do I reverse the TO for a delivery once a TO is confirmed on delivery?
How do I reverse a Goods Issue?
How do I delete a line on a STO?
How do I perform a post goods Issue?
How do I check the open Transfer Orders?
How do I confirm a Transfer Order?
How do I create a manual Physical Inventory record?